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Thecus W5810 drops connection to USB drives

We found it would drop USB drives when transferring large files
Checking Device Manager we would find an error with
ASMedia USB 3.0 eXtensible Host COntroller – 0100 (Microsoft)
on further inspection Devices status was “Windows has stopped this device because it has reported problems (code 43)”

 

The driver in use was a Microsoft Driver released 9/04/2015

So a driver update is our first point of call

The latest driver we could find at the time of the post was this one from ASUS as ASMedia doesn’t supply their own drivers
http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin10/USB3/USB3_AsMedia_Win10_64_VER116291.zip

This resulted in a driver from ASMedia being used released 12/10/2015, this fixed our drop out issues.


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